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San Francisco, CA (BUSINESS WIRE) January 26, 2012
Cyara Solutions, a pioneer of next-generation premise cloud solutions for simulation, analysis and monitoring of interactive voice response (IVR) and contact center systems and applications, today announced that thirty-one as a gift, an Ohio-based company that sells direct sales and organizational style that Cyara Solution Suite ensures the correct implementation and update of its new platform based on SIP Contact Center routing implemented.
More than 80,000 independent consultants call center contact for ordering service Web-based clients that are in great end of the month and the seasonal peaks in call volume. Crucial to the success of the company is to ensure achieving consultants and representatives do not receive busy signals when calling for support. Due to the enormous growth of the company increased IVR port capacity and a new SIP-based contact center routing platform has been deployed, Cyara was used to load test and validate the infrastructure of the new platform.
ensure that calls are routed successfully and we had no degradation of the voice was the point of the test, said Chuck Sunkar, Head of Systems Support Consultant with thirty-one years. During the test phase, the company discovered only half of its operating capacity of the port was a configuration problem between the switch and the carrier.
Just three days after implementation, Thirty-one exceeded the capabilities of the test port before the end of the month calls, which were conducted consultants always busy, if not detected and corrected problem would sunken.
I
certainly after the stress test first, if the port’s capacity to reserve 50 percent say it is reached, immediately justified to me that this is a great investment, says sunken. We found problems that we could have found any Cyara.
Cyaras
load automated tests also allow thirty-one to help you identify errors in the routing logic and improvements that will enhance your calls per second metric Sunken says. Cyara proven to be very intuitive, there was a great price, and gave us the control needed in our own test scenarios.
Cyara Solution Suite provides a full range of products offered for testing speech-enabled IVR and contact center applications from initial deployment through subsequent changes, an adjustment operation in the production of exemplary system operation and guaranteed customer experience.
ensure home sales consultants receive telephone support and care they need, is critical to the success of direct selling companies such as thirty-one, says Alok Kulkarni, CEO of Cyara. We are very happy of thirty-one Gifts Cyara chosen our solution and that contributes to its ability, excellent customer service to offer their workers consultants, says Kulkarni.
About
Cyara Solutions
Cyara Solutions helps Fortune 500 companies worldwide to redefine customer service through better contact center experience. Cyara is a pioneer of next generation premise and cloud-based solutions IVR simulation, analysis and monitoring, voice biometrics, tuner output, voice callback and contact centers. Cyara performs automated load and functional testing and business control of the production infrastructure and contact center application components, the end to end testing of contact center agents and customers experience a repeatable and automated way. Cyara ensures calls active operating copy or emulated without disabilities live customers or agents.
View and connect with Cyara http://www.cyarasolutions.com LinkedIn.
Thirty-one of the gifts
Thirty-One is one of the fastest growing companies in direct sales in the country and is the No. 1 brand of handbags direct insurer, chic and practical, fashion accessories, bags and organizational solutions. Using the model of direct sales party plan, Thirty-One offers exclusive products for the home and a busy lifestyle womans are available through thirty-one independent consultant in your area. Thirty-one corporate headquarters is located in Columbus, OH. For more information, visit http://www.thirtyonegifts.com.
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